Critical aspects:

• it is essential that practical implications of the Freedom of Information Act in relation to accessing information on the public record is understood and that anomalies can be identified

• importance of adhering to timelines can be explained

• where instructing others instructions are clear and sufficient and adequate explanation is given

• the purpose of the search can be explained

• the appropriate information sources for obtaining the required information are correctly identified

• on-line information locations are accurately utilised where appropriate

• evidence of using a variety of information sources appropriately

• trust account monies are accessed according to a firm's procedure and used to pay search fee where appropriate

• record of lodgement is filed and detailed file notes are kept at each step of the search process

• evidence of knowledge of standard problems and resolutions is demonstrated

• where difficulties can not be resolved through standard procedures, the legal practitioner or supervisor is consulted

• matter identification is attached to appropriate documentation and such documentation is filed correctly

• all work is conducted within accepted codes of conduct including those relating to: maintaining confidentiality, use of company property, duty of care, ethical behaviours, privacy, non-discriminatory practice, conflict of interests and compliance with reasonable direction

Resource implications:

The assessor must have access to appropriate documentation and resources normally found in the work environment and required to allow the job or task to be properly performed. These may include:

• appropriate legislation and regulations relevant to assisting clients, conducting searches and using trust account money

• workplace manuals and reference materials such as company policy, procedural manuals and checklists

• sample search forms from a variety of agencies

• appropriate technology such as computers with relevant software and connections

Consistency in performance:

This unit of competency will require evidence to be collected for a range of information requirements and from a range of information sources and over a period of time to ensure that situational variables are consistently achieved.

Context of assessment:

Evidence of competency can be met in different situations, including:

• on the job assessment

• off the job assessment

• placement in an enterprise

• participation in a New Apprenticeship (traineeship) arrangement

• use of a Practice Firm or simulated work environment

• Recognition of Prior Learning, Recognition of Current Competencies (in skill areas where there has been no significant change to work practice in recent times).

Evidence gathering methods may include:

• demonstration

• questioning

• workplace performance

• simulation

• projects/assignments

• written tests

• portfolio of completed searches

• third party reports

Underpinning knowledge and skills

Knowledge

• objectives of search

• relevant search sources

• location and appropriate search procedures of search sources

• legal terminology

• roles and responsibilities of internal and relevant external individuals/authorities

Skills

• literacy: follows legal procedures; follows written and oral sequenced instructions involving legal terminology; conducts a search such as matching, key word searches, locates specific information, familiarity with organisation information systems; lodges requests such as providing clear and specific instructions about information required;

• communication: listens to clear sequenced instructions of several steps to complete task; accurate pronunciation of legal terminology; uses strategies to confirm, repair or clarify understanding of terms and context

• numeracy: uses mathematical knowledge in relation to search fees

• research: sources information using libraries, internet, government information services

• organisational: manages own and other’s tasks within specified timelines

• record keeping

Element of Competency

Performance Criteria

Plan search

• Timelines for completing search are arranged and work is planned

• Appropriate information sources for completing the search are identified and procedure for obtaining information from sources is identified and clarified if necessary

Conduct search

• Appropriate search request form is accessed and completed accurately

• Monies to pay for search are prepared if necessary

• Self or other is organised to lodge search request appropriate person/official at correct search location

• Record of lodgement is obtained

Receive outcome of search

• Process of obtaining information is arranged with the appropriate person/official

• Self or other is organised to collect information from external agency in the arranged manner

• All records of expense are filed

• Information is checked to see that it meets identified needs and appropriate follow-up action is taken with assistance if necessary

Deliver information

• Information is delivered intact to designated person

• Difficulties are identified and resolved within timelines

• All activities, actions and outcomes are documented and time is recorded